YOUR QUESTIONS, ANSWERED.
How long is shipping?
Shipping time depends on multiple factors, including processing time for each product and the shipping carrier's timeframe.
Each product has its own processing time, which can be found in the product description.
Shipping timeframes vary by carrier and location. Once your order has been processed and shipped, the estimated delivery time will depend on the shipping method chosen at checkout.
To avoid delays, we strongly recommend placing orders well in advance, especially if you have an upcoming event or appointment.
Can orders be expedited?
Yes, but availability depends on the product and processing times. If you need an expedited order, please contact us before placing your order to confirm whether we can accommodate your request.
📧 Email us at TeamMink@Minktresses.com for assistance.
What is your refund policy?
Due to the nature of the product, Minktresses adheres to a no-refund policy.
All human hair sales are final and cannot be returned or exchanged under any circumstances.
Non-hair products, including jewelry and accessories, are also final sale and not eligible for return.
Minktresses is not responsible for lost, stolen, or damaged packages unless "Minktresses' Package Protection" is purchased at checkout.
If an order is returned to sender, it can only be reshipped at the customer's request and expense.
For full details, please review our Purchase Policy.
Is there a storefront? If I order online, can I pick up my purchase?
Currently, Minktresses operates exclusively online, and all purchases must be shipped. In-store pickups are not available at this time.
💌 Stay Updated! We encourage you to sign up for our newsletter for updates. If our brick-and-mortar store reopens in the future, we will make an official announcement there!
How can I define and maintain my curly hair?
Proper care is essential to maintain the beauty, curl definition, and longevity of your curly hair extensions.
🌿 For product recommendations and detailed care instructions, please visit our Hair Care Page.
✨ Key tips include:
✔️ Using a sulfate-free shampoo & conditioner
✔️ Moisturizing and detangling with a wide-tooth comb
✔️ Using a curl-defining cream or leave-in conditioner
✔️ Avoiding excessive heat styling.
For a complete guide on curl maintenance and styling, check out our Hair Care Page.